Privacy Policy

Last Updated: 21/07/26

SecureVoice respects your privacy and is committed to protecting your personal data in accordance with the UK GDPR and the Data Protection Act 2018.

1. Data We Collect

We may collect:

• Name
• Email address
• Billing information
• Server-related configuration data
• Basic service logs

We do NOT:

• Record voice communications
• Monitor private conversations
• Sell personal data

2. Purpose of Data Processing

We process data to:

• Provide hosting services
• Manage billing
• Respond to support requests
• Maintain security and system integrity

3. Legal Basis

We process data under:

• Contractual necessity (to provide service)
• Legitimate interest (security and system stability)
• Legal compliance where required

4. Data Retention

We retain:

• Account data for the duration of service
• Server logs for operational purposes (typically up to 90 days)
• Billing records as required by law

Upon termination:

• Service data may be deleted within 14 days
• Billing data may be retained for legal compliance

5. Data Sharing

We may use trusted infrastructure providers (such as cloud hosting providers) to deliver services.

Website contact and diagnostic forms are processed by Formspree, Inc. The submitted information may include your name, email address, team size, use case, hosting provider, server hostname or IP address, issue details and any notes you choose to provide. Formspree processes data in the United States and other countries as described in its Privacy Policy.

We do not sell or trade personal data.

We may disclose data if required by law.

6. Security

We implement reasonable technical and organisational measures to protect data. However, no internet-based system can be guaranteed 100% secure.

7. Your Rights

Under UK GDPR, you have the right to:

• Access your data
• Request correction
• Request deletion (where legally permitted)
• Lodge a complaint with the Information Commissioner’s Office (ICO)

8. Contact

For privacy-related queries:

[email protected]